First Contact Agent

Want to harness your customer service skills and problem-solving ability, and progress your career?

Elite Group is hiring a First Contact Agent to join our growing team.

Based in our Douglas, IOM office, you will handle a wide variety of service-related events, from general customer enquiries to basic technology-related matters.

Our First Contact team aims to provide a fast and efficient level of service of the highest standard to all our valued customers. You will take ownership of tasks from start to finish providing our customers with right-first-time resolutions at every possible opportunity.

You will find positive solutions from often challenging situations, building trust and rapport with key contacts at every opportunity.

If you are looking for personal and professional development, in an organisation that will support your growth, this may be your perfect role. Elite offers the expansion of your essential customer-facing soft skills right through to your exposure to the latest technologies and services within our technology sector.

To be successful in this role – you will need:

  • A committed, enthusiastic and determined personality that looks to make positive changes
  • Excellent attention to detail, and the ability to organise and prioritise tasks
  • The ability to learn and develop new skills and retain complex technical information
  • A customer-first-focus, knowing when to take ownership of tasks and when to escalate.

We’re not just looking for telecoms knowledge (although that would help), we’re looking for those go-getting, like-minded individuals that strive for quality, consistency and above all getting things right for our customers.

If your skills match our needs – apply with your CV and our Talent Acquisition team will be in touch! Here at Elite IM, we always welcome individuality. We guarantee that your differences will be valued and encouraged because after all, that’s what makes us a better Elite.

From diversity to creativity, we nurture every form of talent no matter your race, gender, age, religion, identity or experience. Our recruitment process ensures Diversity and Inclusion are more than just words; they are our guiding principles.