Software Development

Our Approach

We are a solution-focused team that works in partnership with you to help your business benefit from innovative software applications.  We have a proven track record of delivering results-based, performance enhancing software for leading private and public sector organisations. The software we deliver simplifies your working processes and enables you to work smarter.

The Elite Group IOM development team can service customers across the Island and can supply our solution to organisations wishing to increase their productivity and profitability by deploying the latest software.

We maintain a collaborate approach throughout projects with key stakeholders, getting to know you, your team and what drives your business.  Understanding your workflows, processes and overall objectives ensures that the functionality we build into our applications aligns clearly with your goals and aspirations.

Application Management and Support

Once we have installed your bespoke application, our dedication to providing first-class support continues.  We understand and appreciate that we are managing complex, business critical data and processes on your behalf and our support begins from the outset with the analysis and design stage, working with you to define the required documentation, deployment and training programmes, including carefully timed roll-outs in order to minimise disruption.

Our commitment to supporting your post-programme release is every bit as important as our start of project engagement.  In this way, we can ensure optimum system performance and the continuation of business-critical processes for maximised productivity levels.

Our Process

Our focus on collaboration continues throughout the bespoke software development process. Our teams maintain two-way communication with you and your team to ensure we keep up to date on developing requirements and identifying added value functionality. This is just one of a number of ways we ensure we deliver the highest quality solution that matches your unique requirements, timescales and budgets.

As an organisation, we strongly believe in transparency. This is why we’ll provide you with full visibility across all our bespoke software projects, strengthening our partnership approach and enabling you to choose the level of engagement that is most appropriate for you, your project and business needs.  We encourage participation in planning sessions, reviewing progress and testing results and programmes.

As a Microsoft Gold Partner, we use standard platforms such as Azure DevOps to track your project’s progress, as well as clarifying existing requirements, providing feedback on progress and suggesting changes and additions to your bespoke software solution.

Database Expertise

Data is key to all organisations and getting the right data to the right people and applications is becoming increasingly difficult as businesses adopt more diverse applications and working patterns. Our Data Base administrators and developers understand the difficulties this brings and are experts at data manipulation and integration. By identifying the data that is needed and the output from systems, we are able to identify areas where data can be merged automatically into one data source or where output from one system can be used to automatically feed the input of another separate system.

Our team of DBAs can assist with Real Time monitoring of the databases, daily system checks, proactive maintenance of databases, including space and resource management. We can also help with audits on database performance and make recommendations for improvements or pinpoint if issues are application or database related.

Backup and disaster recovery are important in any business.  We can work closely with internal IT and system stakeholders to identify current backup policies and assess if these are adequate. We would also consider DR scenarios including recovery point objective and recovery time objectives.