Professionally Supported Device

Enjoy peace of mind that your critical security and networking devices are proactively maintained and configured on a regular basis by our team of experts at Elite Group IOM.

Simplified IT Management

For many modern businesses, excellent IT services are essential for optimum productivity.  Our Professionally Supported Device (PSD) service offers the full management of existing IT solutions. Our team of experts will take care of managing, maintaining, and optimising your IT devices and will proactively monitor your existing solutions for technical issues and security vulnerabilities.

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Complete, Expert Management

When you choose a Professionally Supported Device service from Elite Group IOM, you remove the headache from IT management. Opting for our fully managed solution means you can save time and hassle on managing your IT devices, allowing you to leave the tech to us and focus on growing your business.

With our Professionally Supported Device solution, your business will benefit from access to our award-winning engineers and dedicated Account Management. Our expert team will manage your hardware device, offering a 24×365 service to ensure that you are getting the most out of your solution.

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Enhanced Security

Ensure you are getting the maximum protection from your security solution with our Professionally Supported Device service.  Forgetting to configure your devices can leave your business vulnerable to technical issues or security vulnerabilities.

When you entrust Elite Group IOM with your IT devices, you have the peace of mind that your critical security and networking devices are properly maintained and configured by our team of experts.

Optimising your security and networking solutions with regular upgrades, our award-winning engineers will ensure your devices are kept up-to-date and fit for purpose, helping you to get the most out of your existing IT infrastructure.

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Proactive Solutions

At Elite Group IOM, we believe in proactive IT management, and offer a 24/7/365 monitoring service for your critical security and networking devices. Our dedicated approach enables us to address any technical issues quickly and efficiently for minimal impact on your business performance.

Additionally, we will undertake regular security health checks and ensure that your devices are backed up on a regular basis, giving you the peace of mind that your systems are performing as they should.

What’s more, we will perform a bi-annual health check to cover software, firmware and security levels and device configuration with recommendations and  priorities, so you can be sure your security and networking solutions are properly protected and running at optimal capacity.

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Affordable IT Services

With a monthly fee for our Professionally Supported Device service, you can save time and money on internal IT management and resources.

For an affordable price, Elite Group IOM can act as your external IT department, providing you with first-class technical support, whilst minimising IT resources and expenditure across your company.

Our solutions are designed to protect your network from downtime and your security system from vulnerability, helping you optimise productivity, so your business can maximise profitability.

Business Benefits

Peace of Mind

Let us manage your Internet connectivity and security solution, so you can focus on growing your business.

Exceptional Value

For a monthly fee, you can ensure your device is properly managed and maintained for optimal performance and maximum security.

Backed By Our SLA

In the event of an outage, a replacement device will be supplied within 4 hours, loaded with the latest backed up configuration, so you can keep your business going no matter what.

Security and Resilience

Protect your business with our enterprise class firewall and professional configuration.

24/7 Priority Support

Benefit from 24/7 priority support with access to our technical support team at any time, both day or night.

Expert Support

Acting as your external IT department, Elite Group IOM will provide you with first-class technical support, saving you time and money.

Technical Checklist

  • Available on all Firewall, Switch & Router devices (excluding Broadband routers) supplied by Elite Group IOM
  • Backed by our industry-leading SLAs
  • 24/7 priority support
  • Includes free configuration changes & support
  • Bi-annual health check to cover software, firmware, and security levels
  • Device configuration backed up every 24 hours or adhoc upon request

Why Choose Elite Group

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Security

With transparent delivery of customer verified and screened Calling Line Identity, you can reduce the risk of fraudulent activity.

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Collaboration

With call diversion and re-routing, you can be sure your business is always available for those vital calls.

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Productivity

With our 99.9% availability SLA, you can be sure that downtime or technical disruption will be resolved ASAP.

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Profitability

With a monthly cost for our Telephone Number rental, you can manage your budget easily for optimum profitability.