If you do submit personal information by ordering products, or services, for example, you can be assured that we will use your personal information only to support your continuing relationship with us.
You should read this notice in conjunction with the Terms & Conditions of use.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include but is not limited to, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected and subject to any preferences indicated by you.
Non-personally Identifying Information
We may also collect non-personally identifying information about your visit to our web sites based on your browsing activities. This information may include but is not limited to the pages you browse and products and services viewed or ordered. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future and to help us develop and deliver better products and services tailored to your individual interests and needs.
How will we use this information?
We may use your information for a number of purposes which includes but is not limited to: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (for example, you may lose your password or security information and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the world wide web (subject to any preferences expressed by you).
We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party.
To update your marketing preferences, simply log in to the customer area and update your account.
When will we disclose your information to others?
Please note that Elite Group Isle of Man does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a phone or other product or service.
We may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
Privacy and Cookies
What Information Do We Collect?
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
iii. Information provided to us when our visitors communicate with us electronically for any reason.
How Do We Use This Information ?
The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
iii. To meet our contractual obligations to you.
What Are Cookies?
Cookies are text files, containing small amounts of information, which are downloaded to your personal device when you visit a website.
Persistent cookies remain on a user’s device for the period specified in the cookie. They are activated each time the user visits the website that created it. Session cookies are created temporarily and allow website operators to link the actions of a user during a browser session, the session starts when a user opens the browser window and finishes when they close the browser window and all session cookies are deleted.
Cookies are used for everything from navigation, remembering preferences and generally help to improve the user experience.
On visiting the Elite Group Isle of Man website when you click accept we will set four Google Analytic cookies on your computer (__utma, __utmb, __utmc, __utmz) so that we can access Google Analytics services. We use this to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously so neither Elite Group Isle of Man or Google can associate your IP address with any personally identifiable information. These cookies allow us to enhance our website and improve the customer experience.
Explanation of Google Analytics service:
“Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.”
Below is a list of the cookies types we may use on our Website. We classify cookies in the following categories:
Strictly Necessary Cookies
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
You can find more information in the following links:
ICO Cookie Regulations & the EU law https://ico.org.uk/for-organisations/guide-to-pecr/electronic-and-telephone-marketing/using-marketing-lists/
Storing Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered on our website will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud reduction and minimise credit risks.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you.
Access to your information
You may request the information that we hold about you at any time. Please quote your name and address together with your mobile and/or account number. We would be grateful if you could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
* We may charge £10 to cover the administration costs involved.
Elite Group Isle of Man recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Elite Group Isle of Man cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
If you have any queries about our privacy policies or practices, please write to firstname.lastname@example.org
Monitoring and or recording of all your Communications
The monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with Manx law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our web sites, to ensure effective systems operation and in order to prevent or detect crime.
Client Terms & Conditions
For a copy of your terms and conditions please contact your Account Manager or Service Desk Team on 01624 641177 or email@example.com and we will be happy to forward a copy to you either by email or by post.