Going for Gold with Mitel and Elite Group IOM

December 11, 2020

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Elite Group IOM can offer a Gold Partner experience for all your Mitel needs.


Elite Group IOM can offer a Gold Partner experience for all your Mitel needs.  

As a Mitel Gold Partner and the Island’s only locally owned supplier of Mitel solutions, you can trust Elite Group IOM to create the best Mitel package for your business. Your business deserves the best, so why settle for any less than gold? With Elite Group IOM, our award-winning, Mitel accredited engineers can take care of everything for you. From installation, to ongoing maintenance and upgrades, we’ll ensure you receive a gold standard customer experience for you and your business. With our extensive range of products and services, Elite Group IOM can create the perfect Mitel Solution, no matter the size, requirements, or budget of your business.


MiVoice Office 250

MiVoice Office 250 is a hosted communication solution, designed to deliver a complete, unified phone system to small- and medium- sized businesses. This hybrid solution can support IP, analogue, digital and SIP devices, allowing you to integrate your existing telecoms infrastructure or add additional Mitel IP handsets. This range of compatibility allows you to control installation costs, reducing expenditure on new hardware, servers and software licenses, whilst building flexibility into the very heart of your business and allowing you to add additional seats or handsets as your business grows.

This flexibility means you can implement a single, unified communication solution across your entire organisation, integrating remote workers and multiple offices into one uniform system. MiVoice Office 250 can accommodate up to 250 users across 99 different locations using IP technology. This makes it perfect for remote workers, hot deskers and on-the-go employees, allowing them to log into their company system using an IP phone or a smart device and access their personalised set-up, address book and voicemail from anywhere.

With integrated productivity applications, MiVoice Office 250 contains all those advanced call-control features for heightened productivity including call recording, voice messaging, mobile twinning and integrated applications. If needed, you can add up to 8 people onto a call or use the Meet-Me function to schedule an audio conference with up to 20 separate parties. With the ability to integrate softphone applications into your hosted solution, you can give your team complete control over their telephony devices through their smartphone, tablet or laptop and allow them to collaborate efficiently with colleagues.


MiCloud Flex

With MiCloud Flex from Elite Group IOM, you can equip your business with a hosted Unified Communications-as-a-Service (UCaaS) environment. MiCloud Flex is all about flexibility and offers customisable options and integrated business applications for a tailored solution. Mitel’s UCaaS solution equips your business with a bespoke communications environment without the stress of managing the system yourself, allowing you to focus less on the tech and get on with driving your business.

With MiCloud Flex, you can integrate all your communication tools on one unified platform, incorporating instant messaging, voice, video conferencing, advanced collaboration tools, contact centre solutions and hybrid network solutions. You can also integrate additional applications such as Microsoft Outlook, Google, and Lync / Skype for a truly unified communication experience.

With your UCaaS securely stored in the cloud, your employees can experience a uniform communications functionality whether they’re at the office, on the road or working from home, offering your employees greater flexibility, whilst maintaining optimum productivity.


Mitel Phone Manager

Mitel Phone Manager is a softphone application that can be downloaded on any device with an internet connection. By integrating call control features into a user-friendly communication platform, this softphone application is designed to simplify day-to-day office communications, offering your employees complete control over their telephony devices.

With the ability to download Mitel Phone Manager on a smartphone or laptop, your employees can work seamlessly from any location, with all the tools they need on one easy-to-use interface. Granting access to a comprehensive communication platform, which includes features such as instant messaging, softphones, voicemail and favourites contact information, allows your employees to collaborate efficiently across multiple sites.


MiContact Centre Business

MiContact Centre Business is an omnichannel customer management platform designed to enhance customer experience and improve consumer communications for businesses of all sizes. Offering multiple digital channels for customer contact, MiContact helps your business drive excellent customer service by ensuring operational efficiency.

With a built-in workflow designer, IVR, contact recording, quality monitoring, workforce scheduling, historical reporting and real-time dashboards, MiContact provides your business with all the tools you need to run an industry-leading customer centre. MiContact’s user-friendly interface allows for sophisticated interaction flows without complex programming.  With an intuitive administration interface, Mi Contact makes managing users across your entire business easy, so you can reduce deployment time and the need for technical IT involvement.

Allowing for instant collaboration between colleagues, MiContact helps to create a slicker customer experience, with questions resolved quickly for fewer transfers and call-backs. Using MiContact Centre Business, your employees can manage simultaneous interactions on a variety of channels via a web-based desktop or if integrated, an external system such as a CRM. With all relevant applications unified on one platform, your employees have everything they need at their fingertips, leading to a more productive workforce and a seamless user experience.



MiCollab is a cloud-hosted solution that provides a collaborative workspace for you and your employees. Designed to facilitate effective communication, MiCollab unifies voice, video, messaging and web conferencing into one user-friendly app, encouraging effective collaboration and communication across your business.

These collaborative features allow your team to stay connected with their preferred method of communication, so your employees can instantly exchange ideas, knowledge and insights for effective teamwork and increased productivity. With multi-party audio and video conferencing options, you can arrange team meetings or one-to-ones without having to use a third-party provider-perfect for joining up multiple offices or remote workers and keeping them in the loop.

With MiCollab, you can also integrate other business applications such as Outlook, IBM Sametime and Google applications, so you can unify your communication tools into one streamlined productivity suite. With additional collaborative features including to-do lists, project assessment, progress tracking and content streaming, MiCollab allows you to manage workloads and projects effectively, whilst monitoring your team’s progress and productivity.


So Why choose Elite Group IOM for your Mitel solution?

At Elite Group IOM we can offer a Mitel service to suit every business, offering Gold standard support no matter what solution you choose. Elite Group IOM is uniquely positioned in the telecoms industry; we’ve built international connections on a local foundation. Part of Elite Group, we’re a locally owned telecoms company with premium partnerships across the industry. As a Mitel Gold Partner, you can be sure you’ll receive a gold standard customer experience and ongoing expert support. When you choose Elite Group IOM for your Mitel solution, your business is not only supported by our award-winning team here on island, but also by the full might of the industry-leading knowledge and expertise of the wider group.


Choose Elite Group IOM today and go for gold; because your business deserves the best.


Elite Group IOM is raising the bar for business-to-business services, powering local businesses with our range of Voice & Unified CommunicationSoftware & ITSecurity & Compliance and Cloud solutions.