Our award-winning technical support team take pride in helping customers reach a resolution as quickly as possible.
Elite Group engineers will be carrying out emergency maintenance on one of our hosted PBX platforms this evening. This is to address an intermittent fault in the PBX software version that has affected a small number of customers over the weekend
Maintenance will include:
– Staged upgrades of the PBX host to latest version which includes bug fixes
– Testing of functionality of services after each stage of the upgrade.
The maintenance has been scheduled to coincide with the time of minimum system activity in order to minimise any service impact.
During the maintenance window the PBX will be unreachable for up to 30 minutes.
Start: 01/02/2021 – 22:00
End: 01/02/2021 – 23:00
Renowned for our world-class customer service, our reputation for always delivering an unrivalled customer experience is something we are extremely proud of.
All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable and experienced staff.
Home to an award-winning, local support team, don’t hesitate to contact our staff whether you have a simple question or a technical query.
Our opening hours are 09:00-17:00, Monday to Friday. Outside of these hours your request will be logged with our NOC team and processed once business hours resume. Customers with priority support should refer to their support & escalation documents to ensure their requests are dealt with outside of these hours.
Telephone Number: 01624 663333 Email: email@example.com
Telephone Number: 01624 641177 Email: firstname.lastname@example.org
Telephone Number: 01624 641189 Email: email@example.com
Our qualified and certified 24/7 support staff only provide the best service possible, ensuring quick responses and flexibility to suit our customer’s needs.
Elite Group were awarded with the Customer Service Award at the 2014 Awards for Excellence. No matter what we do, customer service is always at the core of our business and our company values.
Treating each case individually, we never give scripted answers or a one-size-fits-all solution. At Elite Group IOM, we understand the importance of your query and constantly strive for a quick resolution.