Support
Our award-winning technical support team take pride in helping customers reach a resolution as quickly as possible.
Service Status
Service Status
Network & Internet
Managed IT
Voice
Hosted PBX emergency maintenance
Start Date: 2021-02-01 00:00:00
End Date:
Elite Group engineers will be carrying out emergency maintenance on one of our hosted PBX platforms this evening. This is to address an intermittent fault in the PBX software version that has affected a small number of customers over the weekend
Maintenance will include:
– Staged upgrades of the PBX host to latest version which includes bug fixes
– Testing of functionality of services after each stage of the upgrade.
Maintenance Impact:
The maintenance has been scheduled to coincide with the time of minimum system activity in order to minimise any service impact.
During the maintenance window the PBX will be unreachable for up to 30 minutes.
Start: 01/02/2021 – 22:00
End: 01/02/2021 – 23:00
How Can We Help You Today?
Renowned for our world-class customer service, our reputation for always delivering an unrivalled customer experience is something we are extremely proud of.
All of our engineers are trained to ‘3rd line standards’ meaning technical enquiries are dealt with effectively and efficiently by knowledgeable and experienced staff.
Home to an award-winning, local support team, don’t hesitate to contact our staff whether you have a simple question or a technical query.
Outside of Normal Business Hours
Our opening hours are 09:00-17:00, Monday to Friday. Outside of these hours your request will be logged with our NOC team and processed once business hours resume. Customers with priority support should refer to their support & escalation documents to ensure their requests are dealt with outside of these hours.
Support Contact Details
Sales
Telephone Number: 01624 663333 Email: business@elitegroup.im
Support
Telephone Number: 01624 641177 Email: support@elitegroup.im
Accounts
Telephone Number: 01624 641189 Email: accounts@elitegroup.im
Datacentre Site Access
In order to access the datacentre you need to log a site access request.
Customers can only request access to their own area(s) and all access to the datacentre is supervised at all times (unless in the case of a dedicated rack or suite).
Access requests can only be made from a customer’s list of authorised contacts.
More InformationCustomer Service
Expertise
Our qualified and certified 24/7 support staff only provide the best service possible, ensuring quick responses and flexibility to suit our customer’s needs.
Award Winning
Elite Group were awarded with the Customer Service Award at the 2014 Awards for Excellence. No matter what we do, customer service is always at the core of our business and our company values.
Quick Resolution
Treating each case individually, we never give scripted answers or a one-size-fits-all solution. At Elite Group IOM, we understand the importance of your query and constantly strive for a quick resolution.
