In order to access the datacentre you need to log a site access request.
Customers can only request access to their own area(s) and all access to the datacentre is supervised at all times (unless in the case of a dedicated rack or suite).
Access requests can only be made from a customer’s list of authorised contacts.
To request access, you must send an e-mail to email@example.com detailing the following information:
Elite Group IOM requests that wherever possible, 24 hours’ notice is given for all site access requests.
Without the reference or photo ID, you will be denied access to the datacentre areas. No exceptions will be made
We will provide you with a visitor card + lanyard that you should wear at all times while in the facility. All visitors must inform staff if they are leaving the datacentre and sign-out prior to leaving the facility.
Although we typically require 24-hours notice for access, in genuine emergency situations customers can raise a “critical” access request via the same method (outlining the situation) or by calling direct. On the correspondance please outline the request as “URGENT”. In the event you do not have access to e-mail or web access, you can telephone us direct and log a request. We will then call back the authorised contacts as set out on the authorised contact list, we will then provide the contacts with a ticket reference you need to quote (Along with photographic ID).
Access in this manner is at the discretion of the datacentre manager or senior staff member.
Passport, UK or Isle of Man driving license.
You will be refused entry to site without these forms of ID.